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+91 9274255328

OTYS

OTYSOTYSOTYS

Signed in as:

filler@godaddy.com

  • Home
  • About us
  • Our Brand
  • Otys Professional
  • Bella Mette
  • Shop
  • Education
  • Contact Us
  • Disclaimer

Account


  • Orders
  • My Account
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Terms and Conditions

Last Updated: [06/02/2026]

Welcome to otys.in (the “Website”). This website is owned and operated by OTYS Beauty and Health Care (“OTYS”, “we”, “us”, “our”). By accessing, browsing, or purchasing from this Website, you agree to be bound by the following Terms and Conditions.

If you do not agree with any part of these terms, please do not use this Website.

1. ELIGIBILITY & ACCEPTANCE

By using this Website, you confirm that:

  • You are at least 18 years of age
     
  • You are legally capable of entering into binding contracts
     
  • You are using the Website for lawful purposes only
     

Use of this Website constitutes full and unconditional acceptance of these Terms.

2. NATURE OF PRODUCTS & PROFESSIONAL USE DISCLAIMER

  • Products sold under OTYS / Bella Mette are cosmetic and professional skincare products.
     
  • Certain products are intended for professional salon or trained practitioner use only.
     
  • We do not provide medical advice, diagnosis, or treatment.
     
  • Results may vary depending on skin type, application method, environment, and professional expertise.
     

⚠️ OTYS shall not be responsible for misuse, overuse, improper handling, or application by untrained individuals.

3. PRODUCT INFORMATION & RESULTS DISCLAIMER

  • All descriptions, usage protocols, images, and content are provided for general informational purposes only.
     
  • Product results are not guaranteed.
     
  • No claim on this Website should be interpreted as a medical or therapeutic promise.
     

OTYS shall not be liable for dissatisfaction arising from individual expectations or incorrect usage.

4. ORDERS, PRICING & PAYMENTS

  • Prices are subject to change without prior notice.
     
  • OTYS reserves the right to refuse or cancel any order at its sole discretion.
     
  • Orders may be cancelled due to product unavailability, pricing errors, or suspected fraudulent activity.
     
  • Payments must be completed in full before dispatch.
     

OTYS is not responsible for delays caused by payment gateways, banks, or third-party service providers.

5. SHIPPING, DELIVERY & RISK

  • Delivery timelines are approximate and not guaranteed.
     
  • Risk of loss or damage passes to the buyer upon delivery.
     
  • OTYS is not liable for delays, loss, or damage caused by logistics partners or force majeure events.
     

6. RETURNS, REFUNDS & EXCHANGES

  • Due to the nature of cosmetic and professional-use products, returns may not be accepted once opened or used, unless required by law.
     
  • Any approved refund or replacement is subject to inspection and internal verification.
     
  • Shipping and handling charges are non-refundable unless explicitly stated.
     

7. INTELLECTUAL PROPERTY & FORMULATION PROTECTION

All content on this Website, including but not limited to:

  • Text
     
  • Images
     
  • Graphics
     
  • Product names
     
  • Logos
     
  • Formulations
     
  • Usage protocols
     
  • Educational content
     

are the exclusive intellectual property of OTYS.

🚫 Unauthorized copying, reproduction, resale, reverse engineering, reformulation, or commercial exploitation is strictly prohibited.

Legal action may be taken against violators.

8. CONFIDENTIALITY & TRADE SECRETS

All formulations, professional protocols, training material, and product knowledge shared by OTYS are confidential and proprietary.

Any attempt to replicate or disclose proprietary information without written consent will result in legal consequences.

9. USER CONDUCT

You agree not to:

  • Misuse the Website
     
  • Upload harmful or misleading content
     
  • Attempt unauthorized access
     
  • Impersonate any person or entity
     
  • Violate applicable laws
     

OTYS reserves the right to suspend or terminate access without notice.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

OTYS shall not be liable for:

  • Direct or indirect damages
     
  • Skin reactions, allergies, or adverse effects
     
  • Loss of profit, data, or business
     
  • Improper product usage
     
  • Third-party actions
     

Use of products and Website content is entirely at your own risk.

11. INDEMNIFICATION

You agree to indemnify and hold harmless OTYS, its directors, employees, and affiliates from any claims, losses, damages, or legal expenses arising from:

  • Violation of these Terms
     
  • Misuse of products
     
  • Breach of laws or regulations
     

12. THIRD-PARTY LINKS

This Website may contain links to third-party websites. OTYS is not responsible for the content, policies, or practices of such websites.

13. FORCE MAJEURE

OTYS shall not be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, or government actions.

14. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.

15. MODIFICATIONS TO TERMS

OTYS reserves the right to modify these Terms at any time without prior notice. Continued use of the Website constitutes acceptance of updated Terms.

16. CONTACT INFORMATION

For questions regarding these Terms, please contact:

OTYS Beauty and Health Care
Ahmedabad, Gujarat, India
Website: otys.in

Privacy Policy

 

Privacy Policy

Last Updated: [06/02/2026]

This Privacy Policy describes how OTYS Beauty and Health Care (“OTYS”, “we”, “us”, “our”) collects, uses, stores, and protects personal information of users (“you”, “your”) who visit or interact with otys.in (the “Website”).

By accessing or using this Website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of information:

a) Personal Information

  • Name
     
  • Phone number
     
  • Email address
     
  • Business or salon details
     
  • Shipping and billing address
     

Collected when you:

  • Place an order
     
  • Submit an enquiry
     
  • Contact us via forms, WhatsApp, or email
     

b) Technical & Usage Information

  • IP address
     
  • Browser type
     
  • Device information
     
  • Pages visited
     
  • Time spent on Website
     

This data helps us improve performance and user experience.

c) Payment Information

We do not store credit/debit card details.
Payments are processed securely via third-party payment gateways.

OTYS is not responsible for payment gateway data practices.

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Process and fulfil orders
     
  • Communicate regarding enquiries or support
     
  • Provide product or professional information
     
  • Improve website performance
     
  • Send updates, offers, or marketing communication (only if permitted)
     
  • Comply with legal obligations
     

We do not sell or rent your personal data.

3. PROFESSIONAL & MARKETING COMMUNICATION

By submitting your contact details, you consent to receive:

  • Order updates
     
  • Professional information
     
  • Product updates
     
  • Marketing communication via email, SMS, or WhatsApp
     

You may opt out at any time by contacting us.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Analyse traffic
     
  • Improve website usability
     
  • Personalize content
     

You may disable cookies through your browser settings, though some features may not function properly.

5. DATA SHARING & DISCLOSURE

We may share information only with:

  • Logistics and delivery partners
     
  • Payment service providers
     
  • Legal or regulatory authorities (when required by law)
     

We do not share personal data with unauthorized third parties.

6. DATA SECURITY

We take reasonable technical and organizational measures to protect your information from:

  • Unauthorized access
     
  • Loss
     
  • Misuse
     
  • Disclosure
     

However, no online system is completely secure, and absolute security cannot be guaranteed.

7. USER RESPONSIBILITY

You are responsible for:

  • Providing accurate information
     
  • Maintaining confidentiality of login credentials
     
  • Preventing unauthorized access to your account
     

OTYS shall not be liable for breaches caused by user negligence.

8. CHILDREN’S PRIVACY

This Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

9. THIRD-PARTY LINKS

Our Website may contain links to third-party websites.
OTYS is not responsible for the privacy practices or content of those sites.

Users should review third-party privacy policies independently.

10. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfil business purposes
     
  • Meet legal and regulatory requirements
     

When no longer required, data is securely deleted or anonymized.

11. YOUR RIGHTS

You have the right to:

  • Request access to your personal data
     
  • Request correction of inaccurate data
     
  • Request deletion of data (subject to legal obligations)
     

Requests may be submitted using the contact details below.

12. CHANGES TO THIS PRIVACY POLICY

OTYS reserves the right to update or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting on the Website.

Continued use of the Website constitutes acceptance of the updated policy.

13. CONTACT INFORMATION

For privacy-related questions or requests, contact:

OTYS Beauty and Health Care
Ahmedabad, Gujarat, India
Website: otys.in

Return and Refund Policy

 

Last Updated: [06/02/2026]

This Refund, Return & Cancellation Policy applies to all purchases made through otys.in (the “Website”), owned and operated by OTYS Beauty and Health Care (“OTYS”, “we”, “us”, “our”).

By placing an order on this Website, you agree to the terms outlined below.

1. GENERAL POLICY OVERVIEW

Due to the nature of cosmetic, skincare, and professional-use products, OTYS follows a strict quality control and hygiene policy.

Therefore:

  • ❌ Returns are not accepted once products are opened, used, or tampered with
     
  • ❌ Refunds are not guaranteed and are subject to verification
     
  • ❌ Change of mind is not a valid reason for refund
     

This policy helps ensure product safety, hygiene, and authenticity.

2. ELIGIBILITY FOR RETURN OR REFUND

A return or refund may be considered only in the following cases:

✅ a) Damaged Product on Delivery

  • Product received in physically damaged condition
     
  • Damage must be clearly visible at the time of delivery
     

✅ b) Wrong Product Delivered

  • Product does not match the order placed
     

✅ c) Manufacturing Defect

  • Defect confirmed by OTYS quality team
     

3. CONDITIONS FOR RAISING A RETURN REQUEST

To be eligible:

  • You must notify us within 48 hours of delivery
     
  • Clear photos or videos of the product, packaging, and invoice must be provided
     
  • Product must be unused, unopened, and in original packaging
     

Requests raised after 48 hours will not be accepted.

4. NON-RETURNABLE & NON-REFUNDABLE ITEMS

The following items are strictly non-returnable and non-refundable:

  • Opened or used products
     
  • Products with damaged or missing seals
     
  • Products damaged due to improper handling or storage
     
  • Products used by untrained individuals
     
  • Professional-use products misused or incorrectly applied
     
  • Products purchased under discounts, offers, or clearance sales
     

5. CANCELLATION POLICY

a) Order Cancellation by Customer

  • Orders can be cancelled only before dispatch
     
  • Once dispatched, cancellation is not allowed
     

b) Order Cancellation by OTYS

OTYS reserves the right to cancel orders due to:

  • Product unavailability
     
  • Pricing or listing errors
     
  • Suspected fraudulent activity
     
  • Incomplete payment
     

In such cases, a refund (if applicable) will be processed.

6. REFUND PROCESS

If a refund is approved:

  • Refunds are processed within 7–10 working days
     
  • Refunds are made to the original payment method
     
  • Shipping and handling charges are non-refundable
     

OTYS is not responsible for delays caused by banks or payment gateways.

7. EXCHANGE POLICY

  • Exchanges are allowed only for wrong or damaged products
     
  • Replacement is subject to stock availability
     
  • OTYS reserves the right to offer replacement instead of refund
     

8. SHIPPING COSTS

  • Return shipping costs (if applicable) may be borne by the customer unless the error is from OTYS
     
  • Original shipping charges are non-refundable
     

9. PROFESSIONAL USE DISCLAIMER

Many products sold on this Website are intended for professional salon or trained practitioner use.

OTYS shall not be responsible for:

  • Incorrect application
     
  • Adverse reactions due to misuse
     
  • Results not meeting individual expectations
     

Refunds will not be provided for dissatisfaction caused by improper usage.

10. FINAL DECISION AUTHORITY

All return, refund, and exchange requests are subject to final approval by OTYS after inspection and verification.

OTYS’s decision shall be final and binding.

11. CONTACT FOR REFUND REQUESTS

To raise a return or refund request, contact:

OTYS Beauty and Health Care
Ahmedabad, Gujarat, India
Website: otys.in


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